Cancellation / No Show Policy – We have a 24hr cancellation policy for cancellations less than 24hrs prior to the session. The cancellation fee is £10 and this also applies to no shows.
If PPAGK has to cancel the session, we will look to arrange a suitable alternative or issue a credit note as a refund.
Payment – Sessions must be paid for prior to the session.
Personal Injury / Medical – Any essential medical information must be disclosed by the parent/guardian or goalkeeper.
Sessions – The coach taking the sessions may vary, and we cannot guarantee how many other clients will be taking part during the session. If you request a certain coach or numbers within a session, this may be available at an additional cost. We will always aim to provide the best environment for our goalkeepers, and will try to match similar ages and abilities.
Personal Data – will hold all personal data in accordance with GDPR guidelines.
Image Rights – We will take videos and pictures during our sessions, and will use the images for marketing and analysis purposes. If you refuse the right for us to take pictures and videos please let us know, and we will oblige your request.
Health and safety – PPAGK and the facility at Little Kerse take the health and safety of our clients very seriously. We carry out regular checks and risk assessment protocols. Our coaches have taken part in emergency first aid.
Public liability Insurance – We hold a valid insurance policy.
Behaviour – Zero tolerance policy to inappropriate behaviour – Bullying, discrimination, racism and abuse to coaches, or other goalkeepers will not be tolerated. PPAGK has the right to cancel any sessions and refuse future bookings.
Safeguarding / Child Protection – All coaches are PVG checked and hold a disclosure Scotland certificate.
Compliments and Complaints – If you would like to share an experience with us, we would be more than welcome to hear from you in order to enhance our services for the future. All complaints will be dealt with in a fair manner and must be made via email.
Property – We are not liable for any loss of personal property.
Injury – PPAGK is not held responsible for any serious injury, our sessions are always in the best interests of developing goalkeepers.